Refund Policy

Policy Overview and Basic Rules
This refund policy applies to all orders purchased through our official website, and all refund-related transactions are uniformly settled in USD (United States Dollar) to ensure standardized and consistent fund settlement for global users. We provide a 60-day unconditional refund and return service window for all consumers, starting from the date when the user successfully receives the ordered goods. This long return and refund cycle is formulated to fully protect the legitimate shopping rights and interests of users, allowing consumers to fully experience and test the product effect after purchasing skincare products. Within the valid 60-day return and refund period, if users are not satisfied with the product for any reason, including but not limited to inconsistent product experience, inappropriate product efficacy, personal skin inadaptability and other subjective and objective reasons, they can apply for return and refund services in accordance with the specified process. All refund procedures are standardized and transparent, with no hidden deduction rules and no arbitrary rejection of legitimate user applications, ensuring that every user can enjoy fair and standardized after-sales protection.
Return Application Conditions and Standards
In order to ensure the smooth processing of return and refund applications, users need to abide by basic return commodity standards. The returned goods need to keep the original packaging intact, including product outer packaging, inner packaging, accessories, manuals and other supporting items, and the products shall not have man-made damage, excessive use, pollution, deterioration and other problems that affect secondary sales. For skincare products that have been opened and used, as long as there is no large-scale use, damage or pollution, and the product quality is not affected, we also support normal return applications, fully considering the special attributes of skincare products that need trial use. Users need to ensure that the returned goods are consistent with the original order products, and shall not replace, mix or send non-order goods for return. All return applications must be initiated within the 60-day valid period, and overdue applications will not be accepted in accordance with the policy provisions, which is also a unified standard for global order processing.
Refund Processing Cycle and Settlement Rules
After we receive and verify the returned goods completely compliant with the return standards, we will enter the official refund processing procedure. The official refund completion cycle is 5 to 10 working days. The refund funds will be returned to the original payment account used by the user when placing the order in full, and the settlement currency is uniformly USD. During the refund processing period, we will complete the internal review, fund verification and payment operation in strict accordance with the time limit standard, and will not delay the refund without reason. For individual special payment channels with fund settlement delay caused by third-party platform system reasons, we will actively assist users in checking the fund progress and follow up the refund process until the funds arrive in the account successfully. All refund amounts are calculated based on the actual payment amount of the user’s order, including the product payment amount generated after the site discount, and there is no service fee, handling fee or hidden deduction item in the whole refund process.
Special Situation Explanation and Exception Rules
In order to standardize the refund management process, we have formulated clear exception handling rules for special situations. If the user’s return application exceeds the 60-day valid period without special reasons, the platform has the right to reject the refund application. If the returned goods are seriously damaged, polluted, lost accessories or have been used in large quantities, resulting in the inability of secondary sales, we will not support the return and refund application, and will feed back the specific commodity inspection results to the user in detail. For orders that are confirmed to be malicious returns or fraudulent refunds by the platform, we will reject the application and retain the right to pursue relevant responsibilities. In addition, for all compliant return orders, we undertake that there is no additional refund threshold and no compulsory consumption restriction, and fully protect the legitimate after-sales rights and interests of every compliant user, ensuring that the refund service is fair, standardized and efficient.