Shipping Policy

Shipping Service Overview and Core Advantages
We provide unified global logistics and distribution services for all products on the official website, covering all regions supported by international logistics channels. All commodities in the store enjoy permanent free shipping services, with no minimum order amount limit, no regional freight difference, and no hidden logistics costs. Whether users place a single product order or multiple product orders, they can enjoy free global distribution services, which is our core preferential service for all global consumers. We adopt a unified global logistics operation standard, no need to distinguish domestic and foreign distribution areas, all orders implement the same shipping rules, free shipping policies and logistics efficiency standards, which simplifies the shopping process for users and eliminates the extra freight cost brought by regional differences. All logistics services are independently deployed and supervised by our official team to ensure stable, efficient and safe distribution of each order.
Order Processing and Delivery Efficiency Standards
After the user successfully places and pays for the order, we will complete the order review, product sorting, packaging and outbound delivery within 1 to 3 working days. All products are packaged in strict accordance with international logistics packaging standards, using shockproof, pressure-resistant and moisture-proof professional packaging materials to avoid product damage, leakage, pollution and other problems during long-distance transportation. The 1-3 day delivery cycle is the unified processing standard for all global orders, excluding the delay time caused by holidays, logistics peak seasons and force majeure factors. After the goods are outbound, we will hand them over to formal international logistics carriers for transportation, and provide real-time logistics tracking services for all orders, so that users can check the transportation progress of goods at any time and understand the order dynamics in real time.
Global Transportation Cycle and Arrival Rules
The unified transportation and arrival cycle of all global orders is 6 to 12 working days from the date of goods outbound. This arrival cycle is applicable to all distribution regions covered by our logistics business, with no difference in regional transportation efficiency. The 6-12 day arrival time is the conventional transportation cycle under normal logistics operation conditions. In case of objective factors such as international logistics customs clearance inspection, regional transportation adjustment, weather changes and other uncontrollable situations, the arrival time may be slightly delayed, and we will actively track the logistics status and timely synchronize the latest progress to users. We have optimized the global logistics distribution route for a long time, sorted out efficient cross-border transportation channels, and effectively shortened the international transportation cycle, allowing global users to receive ordered skincare products in a short time and enjoy a fast shopping experience.
Logistics Service Guarantee and Responsibility Explanation
In the whole logistics and distribution process, we undertake all freight costs of the order, and users do not need to pay any distribution fees, customs clearance fees and other logistics-related expenses. We strictly control every link of order delivery and transportation, and establish a perfect logistics after-sales mechanism. If the goods are lost, damaged or seriously delayed due to our logistics arrangement problems, we will provide users with free re-delivery, refund and other after-sales solutions in accordance with the policy. For the logistics problems caused by user reasons such as incorrect filling of receiving address, wrong contact information and failure to sign for the goods in time, we will assist in solving the problem, but do not bear the corresponding loss cost. We always adhere to the principle of transparent logistics services, standardize the delivery process, optimize transportation efficiency, and ensure that every free shipping order can be delivered to users safely and efficiently.